Return & Refund Policy
We Want You to Love Your Purchase
At Blissling, a brand of Mozaq Enterprises, we strive to provide high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.
- Return Policy
1.1. Eligibility for Returns: You may return items within 7 days from the date of delivery. To be eligible for a return, the product must be:
- Unused and in its original condition.
- In its original packaging, with all tags and labels intact.
1.2. Non-Returnable Items: Certain items are not eligible for return, including:
- Products that have been worn, used, or altered.
- Items purchased on sale or with special discounts.
1.3. Return Process: To initiate a return, please contact our customer service team at help@blisslingstore.com or use our contact form on the website. Provide your order number, details of the item(s) you wish to return, and the reason for the return. We will provide you with instructions for returning the product.
- Refund Policy
2.1. Refund Process: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account.
2.2. Shipping Costs: Shipping costs for returning the item are the responsibility of the customer, except in cases where the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged returns.
2.3. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement item.
- Damaged or Incorrect Items
3.1. Damage or Defects: If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will arrange for a replacement or a refund, depending on availability and your preference.
3.2. Incorrect Items: If you receive an item that is not what you ordered, please contact us within 7 days of delivery. We will arrange for a return and send you the correct item or issue a refund.
- Contact Us
4.1. For any questions or concerns regarding our Return and Refund Policy, please reach out to our customer service team at help@blisslingstore.com or use our contact form on the website.