We Want You to Love Your Purchase
At Blissling, a brand of Mozaq Enterprises, we are dedicated to offering premium imitation jewelry and a seamless shopping experience to customers worldwide. If you’re not fully satisfied with your purchase, our return and refund policy is designed to be fair, clear, and simple. We value your trust and strive to make every aspect of your shopping journey as smooth and transparent as possible.
1. Return Policy
1.1. Eligibility for Returns
Customers may return eligible items within 7 days of delivery. Items must be:
• Unused and in original condition
• In the original packaging with all tags intact
To ensure the highest standards of hygiene and quality for all our customers, we can only accept returns for items that meet these criteria. Please retain your original packaging and invoice until you are certain you are satisfied with your purchase.
1.2. Non-Returnable Items
We do not accept returns for:
• Items that have been worn, used, or altered
• Discounted or clearance items
This policy helps us maintain the integrity and quality of our jewelry collections. Please review product details and sizing carefully before making a purchase, especially for final sale or discounted items.
1.3. Return Process
To initiate a return, contact us at help@blisslingstore.com or via our website’s contact form. Include your order number, product details, and reason for return. We will provide return instructions after verifying the request.
Our support team will guide you through each step of the process, ensuring your return is handled efficiently. Please do not send items back without prior authorization, as unauthorized returns may not be accepted.
2. Refund Policy
2.1. Refund Process
After receiving and inspecting your returned product, we will issue a refund to the original payment method. Please allow 5–7 business days for the amount to reflect in your account.
We will notify you by email once your return has been processed and your refund has been initiated. The time it takes for the refund to appear may vary depending on your bank or payment provider.
2.2. Return Shipping
Return shipping is the responsibility of the customer unless the item is defective or there was an error on our part. We recommend using a trackable shipping method to avoid lost packages.
If your return is due to a mistake on our end or a defective product, we will cover the return shipping costs. For all other returns, customers are responsible for shipping fees. Please retain your shipping receipt until your return is confirmed.
2.3. Exchanges
We do not offer direct exchanges. To replace a product, return the original item and place a new order.
This policy allows us to process returns and new orders more efficiently, ensuring you receive your desired items as quickly as possible.
3. Damaged or Incorrect Items
3.1. Damaged or Defective Products
If you receive a damaged or faulty item, contact us within 7 days of delivery with your order number and a brief description. If applicable, attach clear photographs. We will offer a replacement or refund as appropriate.
Your satisfaction is our priority. We take quality control seriously, but if an issue arises, we are committed to resolving it promptly and fairly.
3.2. Incorrect Item Received
In the event of a shipping error, contact us within 7 days. We will arrange for a return and ensure you receive the correct product or a refund.
Please do not use the incorrect item, and keep it in its original packaging until our team provides further instructions.
4. Contact Information
For any questions regarding this policy, please reach out to our support team:
help@blisslingstore.com
Our customer service team is available to assist you with any concerns or clarifications regarding returns, refunds, or product issues. We aim to respond to all inquiries promptly during our business hours.
Global Shipping
This policy applies to both domestic and international orders. We are proud to serve customers across the globe.
No matter where you are located, we strive to provide the same high standard of service and support. Please note that international returns may take longer to process due to shipping times and customs procedures. We recommend reviewing our Shipping Policy for more details on international delivery and returns.
Thank you for choosing Blissling. Your satisfaction and confidence in our brand are very important to us. If you have any feedback or suggestions on how we can improve your experience, please let us know—we are always here to help!
